Our health and hygiene protocols are developed in compliance with the standard protocol issued by the Indonesian government and international health institutions such as the US Centre for Disease Control and WHO.

We also proudly announce that we have successfully passed the verification process complying with the two standard new normal certifications issued by Bali's Government Tourism Office (The New Normal Health Protocol) and by the Ministry Tourism and Creative Economy assuring CHSE (Cleanliness, Health, Safety and Environmental Sustainability).

These two standards are mandatory for hotels and restaurants to fully open and operate during the pandemic. It has always been our commitment to implement the highest standards of health in order to be ready to welcome you at any time when travel is permitted.

1. General Protocol:

• Do temperature screening for any visitors, guests and staff entering the premises.
• Wearing a mask is obligatory for everyone. Complimentary masks will be provided for in-house guests.
• Accessible hand washing facilities and hand sanitizers are evenly distributed in all areas.
• Apply social distancing.
• Cleaning products used are not only effective against viruses but also safe for humans and environmentally friendly.

2. Guest Room Protocol:

All guest rooms are cleaned and sanitized by well-trained staff and follow the cleaning and health protocol for rooms before guests arrive and after guests depart, covering all objects in the room, including but not limited to all furniture, mattresses, linen, room amenities, toilet, bathroom and its amenities.

3. Public Area Protocol:

All public areas are frequently cleaned and sanitized by well-trained staff and follow the cleaning and health protocol covering all spaces and equipment, including public restrooms, beach/long chairs, swimming pool, yoga space, and gym. Cleaning is very thorough, covering all items that have the potential to cause transmission of the virus, such as door handles, telephones, EDC machine, etc.

4. Bar & Restaurant Protocol:

• Limited number of guests allowed to gather at the Bar and Restaurant area, at the same table or section.
• Distance between tables is 1.5 meter. Individuals and family members who wish to sit together are allowed, but we ensure that safe distance is maintained between different groups of guests.
• Bar and Restaurant staff wear masks at all times and wash their hands frequently.
• Regular cleaning and disinfecting of Bar and Restaurant equipment and tools, including dining tables, chairs, table top bar, trays, menu cards, etc.

5. Kitchen Protocol:

• Kitchen staff wear masks and gloves when cooking, and wash their hands frequently.
  
• Kitchen is controlled and managed according to the international hygiene standard for kitchens (HACCP).

6. Staff Protocol:

• Training: In addition to training on housekeeping and hygiene protocols, hotel staff follow compulsory enhanced COVID-19 awareness training.
• Staff Lockers: Regularly clean and disinfectant locker area and its furniture, covering rest area, canteen, bathrooms and toilets.
• Random Check: We check staff randomly by visiting their home or calling them to make sure they are healthy and following health protocols when they are not at the hotel. We provide staff with vitamins and encourage them to exercise in order to build up their immune system.